Standard Terms and Conditions
1. Definitions And Interpretation
1.1. In this Agreement, the words hereunder will have the meanings assigned to them below:-
1.1.1. " Agreement " means these Standard Terms and Conditions and any Application Form,
Schedules, Annexures and attachments hereto;
1.1.2. " Service Schedule " means the Service Specification Schedule attached hereto wherein the
details and costs of the Service/s are specified;
1.1.3. " Customer " means the party specified as Customer on the Application Form to which these
Standard Terms and Conditions are attached;
1.1.4. “Customer Support Schedule” means the schedule containing customer support
information which may be obtained from Jenny Internet on request;
1.1.5. " Effective Date " means, notwithstanding the date of signature of this Agreement, the date
when the Service/s is commissioned by Jenny Internet for use by the Customer irrespective of
whether or not the Customer uses the Service/s;
1.1.6. “ Jenny Internet ” means Jenny Internet (Pty) Ltd, with registration number 2018/324778/07;
1.1.7. “ Initial Period ” means the initial contract term of the Service/s, as set out in the Service Schedule (Schedule 1) for the service signed up for;
1.1.8. “ Proprietary Information ” means any and all trade secrets and data/information of a
proprietary and/or confidential nature, including data/information that the parties should
reasonably have known to be proprietary or confidential;
1.1.9. " Service/s " means all the service/s provided by Jenny Internet as specified in the Schedules to this Agreement, including all software and equipment necessary for the provision of the
1.1.10. “ VAT ” means Value-Added Tax as defined in the Value-Added Tax Act 89 of 1991.
1.2. The clause headings contained in this Agreement are for reference purposes only and shall not be used in the interpretation of this Agreement. Words importing any one gender includes the other
gender, the singular includes the plural and vice versa, and natural persons includes juristic entities and vice versa.
2. Effective Date And Duration
2.1. The Effective Date of this agreement is the date upon which the signatory of this agreement takes
delivery of service.
2.2. Should the Effective Date occur after the date of signature of the Agreement, nothing herein contained
shall be construed so as to give either party the right to cancel or rescind the Agreement before the
2.3. If at any time during the currency of the Agreement, the Customer upgrades the service, then the
Effective Date in respect of the Service/s as upgraded shall be the date when the upgraded Service/s
2.4. The duration period of each of the Service/s shall be the Initial Period.
2.5. The contract expires after the Initial Period, thereafter a new contract needs to be agreed upon
between both parties.
3. Charges And Payment
3.1. All Service/s provided are to be billed as of the Effective Date. In the event of a single Service
consisting of a number of components, billing will commence for each respective component of that
Service as and when each component of that Service goes live.
3.2. Customer is responsible for and agrees to pay Jenny Internet all fees for the Service/s specified in the
Service Schedule in South African currency, without deduction or set-off of any amount of whatsoever
nature or for whatsoever reason.
3.3. All prices specified in the Service Schedule include VAT unless otherwise stated.
3.4. Invoicing will be processed and delivered in advance, and all invoices for Services shall be settled
monthly within 30 days of the date of invoice.
3.5. In the event of any dispute arising as to the amount or calculation of any fee or charge to which Jenny
Internet is entitled, the dispute shall be referred for determination to Jenny Internet’ auditors. They shall
act as experts and their decision shall be final and binding on Jenny Internet and Customer. The cost of
the determination shall be paid on demand by the party against whom the determination is made, or as
determined by the said auditors.
3.6. Any amount falling due for payment by Customer to Jenny Internet in terms of or pursuant to this
Agreement which is not paid on its due date shall bear interest calculated from the due date for
payment thereof until date of payment, at a rate equal to the prime overdraft rate plus two percent (2%)
charged by FirstRand Bank Limited from time to time, monthly in arrears.
3.7. Jenny Internet shall be entitled from time to time on 30 (thirty) days prior written notice thereof to
Customer to increase the monthly fees referred to in the Service Schedule, provided that:
3.7.1. Jenny Internet shall not be entitled to increase the monthly fees during the first 1 (one) year of
this Agreement; and
3.7.2. Jenny Internet shall not increase the fees on more than one occasion in any subsequent 12
(twelve) months period of this Agreement.
3.7.3. A fee increase needs to be reasonable and market related. Excessive increases can be
disputed by the customer.
4. Customer’s Obligations
4.1. Customers shall comply strictly with all restrictions imposed on computer networks through which any
information and/or data transmitted by Customer passes.
4.2. Customer shall not commit or attempt to commit any act or omission which directly or indirectly:
4.2.1. damages in any way Jenny Internet’ technical infrastructure or any part thereof;
4.2.2. impairs or precludes Jenny Internet from being able to provide the Service/s in a reasonable
and businesslike manner;
4.2.3. constitutes an abuse or malicious misuse of the Service/s;
Or is calculated to have the above mentioned effect. In such an event, should Jenny Internet incur
expenses to remedy the situation, Jenny Internet reserves the right to charge the Customer the amount
necessary to cover Jenny Internet’ additional expenditure. Notwithstanding the above, Jenny Internet
reserves the right to take any other appropriate action it may deem necessary to remedy the situation.
4.3. Customers are prohibited from modifying any equipment (including but not limited to router equipment)
utilised by Customer to receive any of the Service/s, in any way whatsoever, including the changing of
any of the settings of such equipment.
4.4. Customers shall at all times adhere to and ensure compliance with the Customer Support Schedule.
4.5. Under no circumstances may Customer resile from this Agreement or withhold or defer payment or be
entitled to a reduction in any charge or have any other right or remedy against Jenny Internet, its
servants, its agents or any other persons for whom it may be liable in law (and in whose favour this
provision constitutes a stipulatio alteri ) if Jenny Internet interrupts the Service to Customer as it would
be entitled to do if Customer is in default of any of its obligations under this Agreement to Jenny
Internet or in the circumstances contemplated in clause 6.4 below.
4.6. Customers may not at any time use the Service in contravention of any South African law. In particular,
Customer undertakes to familiarize itself and ensure that it is kept continuously appraised of all South
African law in force from time to time which has any bearing on the Service and/or its use. Customer
acknowledges that Jenny Internet has no obligation to assist Customer in this regard.
5.1. Save as expressly set out in this Agreement, Jenny Internet does not make any representations nor
gives any warranties or guarantees of any nature whatsoever in respect of the Service/s and all
warranties which are implied or residual at common law are hereby expressly excluded.
5.2. Without limitation to the generality of 5.1 above, Jenny Internet does not warrant or guarantee that the
information transmitted by or available to Customer by way of the Service/s:
5.2.1. will be preserved or sustained in its entirety;
5.2.2. will be delivered to any or all of the intended recipients;
5.2.3. will be suitable for any purpose;
5.2.4. will be free of inaccuracies or defects or bugs or viruses of any kind; or
5.2.5. will be secured against intrusion by unauthorised third parties; And Jenny Internet assumes no
liability, responsibility or obligations in regard to any of the exclusions set forth in this clause 5.
6. Exclusion Of Liability
6.1. Except as otherwise expressly provided herein to the contrary, Jenny Internet shall not be liable to
Customer or any third party for any loss or damage of whatsoever nature and/or howsoever arising
(including consequential or incidental loss or damage which shall include but shall not be limited to loss
of property or of profit, business, goodwill, revenue, data or anticipated savings) or for any costs, claims
or demands of any nature whether asserted against Jenny Internet or against Customer by any party,
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Tel : 087 170 0000 email@example.com www.Jenny.co.za 90 Oxford Street, Ferndale, Randburg, Gauteng P.O Box 21214 Newcastle 2940
Reg #: 2018/324778/07 Vat # : 409 0234 115
arising directly or indirectly out of the Service/s, their use, access, withdrawal or suspension or out of
any information or materials provided or not provided, as the case may be.
6.2. Subject to clause 6.1 above, the entire liability of Jenny Internet and Customer's exclusive remedy for
damages from any cause related to or arising out of this Agreement, regardless of the form of action,
whether in contract or in delict, will not exceed the aggregate of the fees and charges paid by Customer
under this Agreement for the period of 12 (twelve) months preceding Customer's written notice to Jenny
Internet in respect of such claim.
6.3. Customer hereby indemnifies Jenny Internet against and holds Jenny Internet harmless from any claim
by any third party arising directly or indirectly out of access to or use of the Service/s or information
obtained through the use thereof or in respect of any matter for which liability of Jenny Internet is
excluded in terms of clause 6.1 above.
6.4. Because of the need to conduct maintenance, repair and/or improvement work from time to time on the
technical infrastructure by means of which the Services are provided, the provision of the Services may
be suspended from time to time, and all liability on the part of Jenny Internet of any loss or damage
(whether direct or consequential) thereby incurred or for any costs, claims, or demands of any nature
arising there from, is excluded, and the provisions of clause 6.1 above shall apply mutatis mutandis to
such exclusion. Should the provision of the Service/s be suspended by Jenny Internet for the purpose
aforementioned for a period in excess of 48 (forty eight) consecutive hours, Jenny Internet shall give
Customer credit in an amount which represents a pro rata portion of Customer’s basic monthly
subscription fee for the month during which the said suspension occurred.
6.5. Where the Service/s provided include Hosting Services, then, notwithstanding anything to the contrary
contained in this Agreement, Jenny Internet reserves the right in its absolute discretion and after the
receipt by Jenny Internet of any complaint from any governmental department, or any other third party
(including but not limited to any Internet industry body or any other organisation) that Customer’s web
site contains information that infringes against any third party’s rights in terms of the Constitution of the
Republic of South Africa, the Electronic Communications and Transactions Act, any other legislative
enactment or regulation in force from time to time, or is defamatory in nature, to immediately give
written notice to Customer of Jenny Internet’ intention to remove the offending information or any
portion thereof from Customer’s web site. Should such offending information not be removed from the
web site by Customer within 24 hours of written notice to that effect, Jenny Internet shall be entitled to
immediately remove the offending information or any portion thereof from Customer’s web site, or
where it is not possible to remove such content, to terminate the Hosting Services of such Customer.
Any removal or termination by Jenny Internet shall in no way constitute a breach by Jenny Internet of
7.1. Any specifications, descriptive matter, drawings and other documents which may be furnished by Jenny
Internet to Customer from time to time:
7.1.1. do not form part of this Agreement and may not be relied upon, unless they are agreed in
writing by both parties hereto to form part of this Agreement;
7.1.2. shall remain the property of Jenny Internet and shall be deemed to have been imparted by it in
trust to Customer for the sole use of Customer.
7.2. All copyright in such documents vests in Jenny Internet. Such documents shall be returned to Jenny
Internet on demand.
8.1. Subject to the provisions of clause 8.3 to the contrary, if Customer hereto:
8.1.1. breaches any of the terms or conditions of this Agreement and fails to remedy such breach or
pay such amount, as the case may be, within 7 (seven) days after the receipt of written notice
from Jenny Internet;
8.1.2. commits any act of insolvency;
8.1.3. endeavours to compromise generally with its creditors or does or causes anything to be done
which may prejudice Jenny Internet’ rights hereunder or at all;
8.1.4. allows any judgement against it to remain unsettled for more than 10 (ten) days without taking
immediate steps to have it rescinded and successfully prosecuting the application for
rescission to its final end; or
8.1.5. is placed in liquidation or under judicial management (in either case, whether provisionally or
finally) or, being an individual, his estate is sequestrated or voluntarily surrendered; Jenny
Internet shall have the right, without prejudice to any other right which it may have against
a) suspend or terminate the Services;
b) treat as immediately due and payable all outstanding amounts which would otherwise
become due and payable over the unexpired period of the Agreement, and to claim such
amounts as well as any other amounts in arrears including interest and to cease
performance of its obligations hereunder as well as under any other contract with the
Customer until Customer has remedied the breach; and/or
c) cancel this Agreement; in any event without prejudice to Jenny Internet’ right to claim
8.2. Customer shall be liable for all costs incurred by Jenny Internet in the recovery of any amounts or the
enforcement of any rights which it has hereunder, including collection charges and costs on an attorney
and own client scale whether incurred prior to or during the institution of legal proceedings or if
judgement has been granted, in connection with the satisfaction or enforcement of such judgement.
8.3. Subject to what is set out in Clause 8.1.1 above, Jenny Internet shall be entitled to suspend the
provision of the Services where Customer breaches any provision of this Agreement or where any
payment to Jenny Internet is overdue by more than 30 (thirty) days.
9. Intellectual Property
9.1. Notwithstanding anything set out in Clause 10 below, all Jenny Internet intellectual property (including,
without limitation, copyright, trade marks, designs and patents) relating to or used in connection with
the Service/s provided under this Agreement shall belong to Jenny Internet. Customer undertakes that
it shall at no time, have any right, title or interest in the intellectual property and agrees that it shall not
(or permit any third party to) reverse engineer, decompile, modify or tamper with the equipment or
software owned by Jenny Internet, or any of its third party suppliers. Jenny Internet shall
notwithstanding anything to the contrary, have no right, title or interest in any intellectual property that
belongs to the Customer and/or that the Customer has the lawful entitlement to.
9.2. Customer warrants that it shall not use the Service/s to produce, host or present any content in
contravention of any person’s intellectual property rights, and in particular warrants that it shall
recognize, acknowledge and use any content in accordance with any third party’s intellectual property
rights. Customer furthermore warrants that it has received all necessary permissions to make use of
any intellectual property relating to 3rd parties.
10. Protection Of Proprietary Information
0.1. Each party will keep in confidence and protect Proprietary Information from disclosure to third parties
and restrict its use to that which is provided for in this Agreement.
0.2. Either party acknowledges that unauthorised disclosure or use of Proprietary Information may cause
substantial economic loss.
0.3. All printed materials, containing Proprietary Information will be marked with “Proprietary” or
“Confidential”, or in a manner which gives notice of its proprietary nature.
0.4. Proprietary Information shall not be copied, in whole or in part, except when essential for correcting,
generating or modifying Proprietary Information for either party’s authorized use. Each such copy,
including its storage media, will be marked with all notices, which appear on the original.
0.5. Each party shall ensure that its employees comply with its obligations under this section 10.
0.6. This section 10 shall survive termination or cancellation of this Agreement.
0.7. This Agreement does not transfer to either party title to any intellectual property contained in any
Proprietary Information of the other party.
1.1. Customers shall not be entitled to cede or assign any rights and/or obligations which it may have in
terms of this Agreement to any third party unless consented to in writing by Jenny Internet.
2.1. The parties agree that in the event of a breach of this Agreement by Customer which causes Jenny
Internet to suffer damages of any nature whatsoever, Jenny Internet shall not be required to attach any
of Customer’s hardware in execution, and shall be entitled to retain a lien over such hardware in
reduction of any debt due by Customer to Jenny Internet.
13. Force Majeure
3.1. Jenny Internet shall not be liable for non-performance under this Agreement to the extent to which the
non-performance is caused by events or conditions beyond the control of Jenny Internet, provided that
Jenny Internet makes all reasonable efforts to perform.
3.2. It is expressly recorded that for purposes of this clause the following shall be considered circumstances
beyond the control of Jenny Internet and the force majeure provisions shall apply:-
13.2.1. a PSTS provider fault that affects the Service/s; and/or
13.2.2. the non-performance, inability to perform or delay in performance by the PSTS provider
relating to the provisioning of equipment, services and/or facilities to Jenny Internet that
affects the Service/s; and/or
13.2.3. acts or omissions of any government, government agency, provincial or local authority or
similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection,
sabotage, acts or war or public enemy, illegal strikes, interruption of transport, lockouts, flood,
storm or fire.
14. Governing Law And Jurisdiction
4.1. This Agreement will be governed by and construed in accordance with the laws of the Republic of
South Africa and all disputes, actions and other matters relating thereto will be determined in
accordance with South African law by a South African court having jurisdiction.
15. Domicilium Citandi Et Executandi
5.1. For all purposes, including but not by way of limitation, the giving of any notice, the making of any
communication and the serving of any process, Customer chooses its domicilium citandi et executandi
(“domicilium”) at the physical address appearing on the application form to which these Standard Terms
and Conditions are attached. Jenny Internet chooses its domicilium citandi et executandi (“domicilium”)
at Unit 9 French Park 90 Oxford Street Ferndale, Randburg, South Africa. Either party shall be entitled
from time to time to vary its domicilium and shall be obliged to give notice to the other within ten (10)
days of the said change.
5.2. Any notice given or served by one party upon the other party pursuant to the Contract shall be in writing
and may be given by email transmission, certified mail or hand to that party at the address or
addressed to the address, as the case may be, set out below or by hand personally to any person
named below as a recipient for such party.
6.1. No variation, amendment or consensual cancellation of this Agreement or any provision or term thereof
or of any agreement, bill of exchange or other document issued or executed pursuant to or in terms of
this Agreement shall be binding unless recorded in a written document signed by a duly authorized
representative from both Jenny Internet and Customer.
6.2. The parties acknowledge having read and understood this Agreement and are not entering into this
Agreement on the basis of any representations not expressly set forth in it.
6.3. Neither party shall be bound by any express or implied term, representation, warranty, promise or the
like not recorded herein, whether it induced the Agreement between Customer and Jenny Internet or
6.4. No extension of time or waiver or relaxation of any of the provisions or terms of this Agreement, bill of
exchange or other document issued or executed pursuant to or in terms of this Agreement, shall
operate as an estoppel against either party hereto in respect of its right under this Agreement, nor shall
it operate so as to preclude either of the parties thereafter from exercising its rights strictly in
accordance with this Agreement.
6.5. In the event that any provision of this Agreement conflicts with any statute, ruling or order of any
governmental or regulatory body from time to time, then such provision of this Agreement shall be
controlled by the statute, ruling or order.
6.6. Should any of the terms and conditions of this Agreement be held to be invalid, unlawful or
unenforceable, such terms and conditions will be severable from the remaining terms and conditions
which will continue to be valid and enforceable.
6.7. In the event of any expiration, termination or cancellation of this Agreement, provisions hereof which
are intended to continue and survive shall so continue and survive. In particular, termination or
cancellation of this Agreement shall not affect any rights or duties arising under it with respect to
Proprietary Information as set out in Clause 10 above.
6.8. The terms and conditions appearing in the Schedule(s) hereto, are hereby incorporated into the
Agreement. In the event of any conflict between the Standard Terms and Conditions of this Agreement
and those appearing in any Schedule/s hereto, these Standard Terms and Conditions shall prevail. In
respect of any conflict in respect of pricing in the Agreement or the Schedules hereto, the costs set out
in the Service Schedule shall prevail.
6.9. By purchasing this service you agree to our Acceptable Use Policy below or
.10. These terms and conditions, together with the Schedule(s), Annexures and attachments hereto,
constitute the whole of the agreement between Jenny Internet and Customer relating to the subject
matter hereof, notwithstanding anything in Customer’s inquiry, specification, acceptance, order or other
documentation or discussion to the contrary.