Wireless Business

  • Monitored business service with automatic support ticket creation
  • Escalation to advanced support team
  • Local support through our dealer network
  • Uncapped and unthrottled
  • Low contention and latency

Jenny Internet understands the importance of Internet connectivity for your business. We developed a proactive link monitoring and auto downtime ticket creation system on all our Business Connection services. By using business-specific equipment we can monitor your Internet connection and proactively start working on any downtime problems. This limits the frustration of having to log support tickets in case your Internet connection is down.

Wireless Business from Jenny internet

Business Internet with proactive link monitoring

We have three levels of support: Support, Advanced Support, and Technical. What sets your business support apart, is that business support queries are escalated to our Advanced Support team if a solution is not found and callouts are prioritized by our local dealers.

Some ISPs sell consumer services to businesses without taking into consideration the costs of downtime or services not working optimally.

Some hidden costs and pain points can be:

  • Staff not being able to work, which means hours of salary paid with no value-added.
  • The frustration caused by trying to get business-level support out of a consumer focused call centre.
  • Business services have a lower overall cost to your company than consumer services.
Low Price Consumer Internet
VS
Low Overall Cost of Business Internet
Inconsistent Quality Consistent Quality
Business downtime High business uptime
Call to log a support ticket Auto logs support tickets
Standard customer service Unparalleled customer service
Consumer support centre Business advanced support centre escalation

Jenny Internet is a business focused ISP that also sells consumer services. We do however split the support according to the service. Our business support costs us substantially more. This enables us to provide you with the business service you need.

Ready to get Wireless Business ?

We aim to satisfy...no matter where you are

" Excellent service and timeous response."

Lucille

FAQ

Here are the most frequently asked questions about Wireless Business.
If you have any additional questions don't hesitate to speak to us.


Installations typically take between 1 and 7 working days.

You can simply log any support problems directly on our website or phone our call-centre support agents 7 days a week, all of which are backed up by local technicians.

Yes, we can plug the CPE into your current network.

We have local dealers in each area which will install your CPE (client premises equipment).  All installations are checked by our Quality Assurance department before final sign-off testing by you

Yes, we provide static IP addresses at R50 per month, per IP address.  Please inquire with our sales team about a subnet.

We have a unique bandwidth monitoring system that you have access to.

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Watch our fair usage policy video for more information:
 

 

You can request an upgrade or downgrade at any point. 
If the service is upgraded mid-month, the upgrade can be done the same day.  You will be billed pro-rata for the extra value from the day the service was upgraded to month-end. You will receive the pro-rata bill with your next months invoice.
All downgrades will only be processed at month-end so will not affect your billing in any way.